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During my stay at this hotel, I had the opportunity to discover some real gems. Of course, the setting is enchanting, the rooms comfortable, and the amenities varied, but the most precious thing of all remains the kindness of the staff. From the moment you arrive, you feel welcomed and appreciated. Most staff members demonstrate genuine and warm attention, making every moment pleasant and seamless. Whether it’s the reception staff, the housekeeping staff, or the waiters, everyone stands out with a smile and helpfulness. The management also deserves a special mention. Present and attentive, they ensure every guest’s experience is memorable, and you can sense a genuine commitment to creating a place where you feel at home. It’s this warm and welcoming atmosphere that gives the hotel its unique charm and makes it a place you want to return to. From the moment you arrive, you’ll feel welcomed and appreciated. Most staff demonstrate genuine and warm attention, making every moment pleasant and seamless.
The entire AbanoRitz family is deeply grateful for the sensitivity and thoughtfulness evident in every word. There’s a phrase from your review that we’ll take with us: “a place you want to return to.” There’s no greater compliment for anyone working in hospitality, thank you! There are reviews that are pleasing, and reviews that go deeper: yours undoubtedly belongs to the latter category. You’ve captured something that’s difficult for us to put into words, but which we strive to make concrete every day: the idea that a hotel isn’t just about beautiful spaces, comfortable rooms, or services, but above all about people who put a part of themselves into their work. Being present and attentive to our guests’ needs isn’t just a profession, but the way we intend to live our work and preserve the spirit of the AbanoRitz.
Ida Poletto – general manager
